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Archive for June, 2009

Silent Problems Review - June 29

Monday, June 29th, 2009

Since publishing the book Without Warning earlier this year, the interest in Silent Problems has grown. As a means to capture some of the more significant issues on the horizon, I’ll be compiling a list weekly pointing out a few of the silent problems entering the marketplace (note: One of the blogs I follow is threestarleadership by Wally Bock and this is a concept that Wally utilizes with great effectiveness. Thanks Wally for this idea). I encourage you to take notice, and watch how these problems unfold. But more importantly, prepare so they don’t become Without Warning Events. So for the week of June 29, here they are.

China Bank Risk - from the WSJChinese banks have lent freely to state-owned enterprises and local governments, partly on expectations that the central government will ultimately underwrite the risk…  Some lenders have let credit standards slip for stimulus loans even though such loans could bear some risks in the long term, the paper said. Most of the lending goes to railroad, highway and airport building projects that eventually are handed over to local governments to manage, and it’s the local authorities — not central government — that will guarantee loan repayments, it said. Banks often lack accurate and full information about local governments and their financial viability, increasing their credit risks, it said. Lenders’ asset quality undoubtedly will suffer if local governments later find themselves in financial trouble, it said.

My Take: China is a growing nation with economic might. Unfortunately, many of its processes and procedures are generally inadequate and untested. Little slip-ups will have an increasing impact on the global economy.

A Slow Burning Fuse - from The Economist: The Econimist is a great publication, and this week’s edition is no different. A special report on the world’s agining population is included. It’s a fascinating read with many charts that begin to show how big this problem is becoming.

My Take: Increasing life spans coupled with declining birth rates is a problem of immense magnitude. It’s impact is being felt by every segment of the population and will have a greater impact going into the future.

Organic Farmers Feel The Pressure - TwinCities.com: A year ago I wrote an article for an agribusiness publication about how organic farming would be one of the fallouts from the economic crisis. This quote begins to show how consumer spending habits can change. Sales in the U.S. of organic foods sold mostly at supermarkets are expected to drop 1.1 percent to $5.07 billion this year, according to the Chicago-based research firm Mintel. Whil the drop is small, it is the first in an industry that has seen annual growth of 12 percent to 23 percent.

My Take: The economic crisis has changed the buying habits of large segments of the population. Areas like “organic farming” which were considered recession proof are not immune, and will continue to feel the impact.

Social Media Amongst Fortune 100 CEOs: from estrategy.com: We researched the Fortune 100 CEOs in the US to see how many were using social media services like Twitter, LinkedIn, Facebook and Wikipedia. The results are shocking - not one CEO has a blog and only 13 have LinkedIn profiles. We found the top CEOs to be disconnected from the rest of the world. If they want to connect with their target audience and raise their company’s visibility, they need to change how they interact online.

My Take: Social media is coming of age, and impacting everything tied to sales and marketing. CEOs are more visible and vulnerable than ever.

Madoff Sentenced, from Bloomberg: Bernard Madoff was sentenced to 150 years in prison for masterminding the largest Ponzi scheme in history. Madoff appeared in court today before U.S. District Judge Denny Chin for the first time since his March 12 guilty plea for an epic swindle that may have reached $65 billion. “I don’t ask for any forgiveness,” Madoff, 71, told Chin. He said he deceived his brothers, his two sons and his wife. The courtroom burst into applause as Chin imposed the sentence, which is about six times longer than those meted out to the chief executives of WorldCom Inc. and Enron Corp.

My Take: Bernard Madoff had a problem that he intentionally silenced for over a decade. The wealth he gained access to and the lives he destroyed was huge. Unfortunately, it was a text book case about Silent Problems and how they can turn into Without Warning Events.

That’s it for Week One, and thanks for visiting. And of course if you have a silent problem story you’d like to share, feel free to drop me a line.

Tata Has A Boo Boo?

Friday, June 26th, 2009

A year ago, Tata Motors bought the Land Rover and Jaguar brands from Ford Motor Company for $2.4 billion. Today, Tata announced their first loss in seven years. The reason. Land Rover and Jaguar. Vikhas Seghal of Booz & Co into perspective (as reported by Bloomberg).

“Turning around Jaguar Land Rover is a Herculean task,” said Vikas Sehgal, a Chicago-based partner at Booz & Co., an industry consultant. “It’s challenging because a company focused on the mass market with basic technologies is trying to turn around a premium marquee brand with complicated technologies and low volumes.”

“The bridge from the Nano to Jaguar XF is probably the biggest that exists in the industry,” Sehgal said. “A $2,500 car and a $100,000 car: no other company in the world has a portfolio that wide.”

From the moment Tata bought Land Rover & Jaguar from Ford, a Silent Problem was underway. Even if the economic downturn hadn’t occurred, numerous challenges were on the horizon. Tata saw opportunity, when they should have taken a second and then a third look. Ford saw a way to shore up their balance sheet, and won.

With the introduction of the Nano, the world’s cheapest car just a month away, Tata Motors had the opportunity to become a dangerous competitor in the marketplace. Instead, they just wasted that opportunity. Their momentum has slowed and now they’re forced to play defence. This is a perilous position to be in.

Yes, Tata had a Boo Boo…

Bottom Line: Acquisitions are filled with potential problems, many of them of the silent variety. In this case silent problems related cultural fit, process & procedures and of “fit” are but a few. A year ago, Tata Motors was on the fast track, today they could easily be destined for the junkyard.

Update - MBA Oath

Wednesday, June 24th, 2009

To the leaders of the MBA Oath.

Your journey has just begun. This is the real world. As you well know, change is hard, and this initiative is no different. What you’ve envisioned  seems plausible. The early responders have given your efforts credibilty and the encouragement to move forward. The naysayers hava also lined up. To have a vision simply is not enough. What lies in front of you is 100X more difficult than any class you’ve taken. This is the real world. I’m certain that you learned about the book Crossing the Chasm by Geoffry Moore. I’m concerned that you’re quickly approaching the chasm and wondering if you can make to the other side. If you don’t, your efforts will be remembered, but mostly forgotten. If you succeed, the roles each of you will play in the business community will be huge. Good luck.

Rodney Johnson

I continue to follow the MBA Oath initiative launched by a group of graduating Harvard MBA students. The original goal was small, possibly a 100 or so might be willing to sign the document. From the beginning it was considered progressive, and potentially controversial. The vision of the Oath states:

The oath is a voluntary pledge for graduating MBAs to “create value responsibly and ethically.” Our goal is to begin a widespread movement of MBAs who aim to lead in the interests of the greater good and who have committed to living out the principles articulated in the oath.

We hope this will a) make a difference in the lives of the students who take the oath b) challenge other classmates to work with a higher professional standard, whether they sign the oath or not and c) create a public conversation in the press about professionalizing and improving management.

Our long-term goal is to transform the field of management into a true profession, one in which MBAs are respected for their integrity, professionalism, and leadership. We hope to see hundreds of thousands of MBAs take the MBA oath, or something like it, as a step towards realizing this vision.

It is a simple concept. And if successful, it could transform the MBA to that of being a profession. Today, I checked to see how the MBA Oath is progressing. This is what I found.

As the number of MBA Oath signers races towards 1200 (now at 1216), the diversity of signers continues to increase. MBAs from over 280 different programs have signed the oath, and of the 200 most recent signers of the oath, 93% are from schools other than Harvard. In fact, schools with the largest contingents of signers include Kellogg, NYU Stern, Oxford Said, Singapore Management University, Columbia Business School, Fuqua, MIT Sloan, Dominican University, and Wharton.

All of this is very impressive to say the least. It has succeeded up to this point because (taken from “Without Warning”):

  1. The MBA Oath and the media coverage that has followed has made the problem visible and memorable.
  2. The Oath was created weeks before graduation, which created awareness and a sense of urgency.
  3. The Oath utilized the Power of Influence.

Today, the Oath has reached a milestone few could have envisioned 2-months ago. However with success, also comes many challenges. This being, rising expectations. Simply, what next steps will the MBA Oath leaders do to sustain and embed its prinicpals for students around the globe, present and future. It’s easy to celebrate success despite the fact that the next steps will be more difficult and challenging to create and execute. The questions I encourage the MBA Oath leaders to address and develop strategies around include:

  1. How do you plan on sustaining growth?
  2. Is this movement willing to transform itself from being a working organization?
  3. Will this movement be able to finance itself into the future?
  4. Who will carry the cause into the future, now that the 2009 class has graduated and will quickly be fully employed?
  5. Is there a strategy to embed the value of the Oath amongst academics and the business community?

A Without Warning Baseball Moment

Monday, June 22nd, 2009

For a second, I’d like you to paint a picture in your head where twelve 13 year old boys wearing baseball uniforms are posing for a picture. Each player is adorned with a medal draping their necks and each has a huge smile on their face. From the mental image, it’s obvious that this team has won a tournament. Now, overlay a second picture onto the first. The new image is the picture of a coach wearing the team colors, except he is approximately 6-feet to the right of the team. However, rather than smiling, the coach has his head draped down, and hands crossed.

What would this picture tell you, if anything?

And now for the rest of the story.

Last weekend I was the director for a 13AA traveling baseball league tournament held in the upper midwest. On Sunday morning, a controversial play occurred. The catcher noticed the runner on third base had a strong lead, so the catcher fired the ball down to the third baseman, attempting to throw the runner out. The umpire called the runner safe. The coach whose team was in the field was standing in the dugout and yelled to the umpire, “He was out.”

The umpire reiterated, “I called him safe,” as he walked toward the coach. 

“But he was out” the coach empahitically shouted one more time.

“I called him out.”

And then the final plea entered the field when the coach said, “But he was out,” with his hands waving in the air.

At that moment, the umpire tossed the coach out of the game. Within seconds the coach left the dugout, totally surprised that he had been ejected from the game.

Now some three hours later, the games are finished and trophies and medals awarded, I caught the most unusual picture. I was leaving the sports complex when I saw the team and coach taking the picture I asked you to create. It was very telling. It was a picture of triumph and disgrace. The team was triumphant. The coach was sad that he let his emotions get the better of him, eventually being tossed from the game. What kind of example did this show the kids? His portrait with his team was picture-perfect.

Why is this story relevant to my book Without Warning?

In the book, I refer to “Without Warning” events as being similar to that of the coach being ejected from the team. When he was challenging the umpire, I’m certain he thought he was on solid ground and became emotionally tied to a different outcome. But I can also tell you that very rarely will an umpire reverse a call they’ve made. It simply doesn’t work that way. So while the umpire provided adequate warning, the coach’s behavior didn’t change.

Inside most “Without Warning Events,” warnings are present, yet remain unheeded. And when the final warning call presents itself, the outcome is significantly more dramatic and impactful than the original event itself. This was true for the 2008 financial crisis, Enron, Madoff and numerous other crisis in recent years.

Final Analysis: Pay special attention to the warning signs that could lead up to a Without Warning Event.

Problem Responders - The Real Problem Solvers

Friday, June 19th, 2009

In my book, “Without Warning,” I introduce the concept of “Problem Responders.”  I state:

People, in general, like to help solve problems, and I call these individuals, problem responders. Problem responders are like you and me. They come from all walks of life, and they want to make a difference. They don’t necessarily need to be in a lead role. In fact, most of the time, they simply want to participate and play the role of a supporter… Problem responders become excited about a problem if

  • it aligns with their personal values
  • they believe in the cause and its leader(s)
  • they believe the solution is achievable.

In recent weeks, I’ve introduced you to the MBA Oath here and here. The original goal was to have 100 graduating MBA students from Harvard sign the oath. Today, over 1,000 have signed the oath . Approximately 50% of these being graduating Harvard students, the other 50% or so from around the world.

In various parts of the world, different but similar stories evolve on a regular base. The story line is simple. Problem is identified. A leader steps forward. Individuals respond and become active in the cause. In my book, I retell the Rosa Parks story and the civil rights movement. I introduce the Julie Gilbert story at BestBuy, and the formation of WOLF (Women’s Leadership Forum). Each of these stories and countless others are dependent upon problem responders. Similar stories from around the globe surface with great regularity. For instance, a story recently surfaced in Iran following the presidential elections, where hundreds of thousands have been endlessly protesting. And then in China near the 20th anniversay of the Tianamen Square protests, a different story has surfaced. Here government authorities recently mandated that computers sold in that country contain the government-approved Green Dam Youth Escort filtering software.  But amid widespread concern, government officials have backed down by stating that consumers didn’t have to use it.

Today, the world is becoming increasingly noisy as new communication tools are being deployed and utilized. Quite often, these tools are being utilized by problem responders, as they support and push for change. These actions occur in organizations, in communities and in nations around the world. They seek to have their voices heard, and acted upon.

Bottom line: Problem responders are under appreciated, yet are the force that can move mountains.

Undervalued - Opportunity or Risk?

Tuesday, June 16th, 2009

Around the world, the term undervalued is gaining strength. There is undervalued equipment, buildings, and land. Buildings can be purchased for less than they cost to build just a few years ago. Businesses are for sale at “fire sale” prices. Today,” undervalued” is beginning to transform many industries.

Opportunity or Risk?

Of course, it depends. It’s somewhat analagous to going to a garage sale. “It’s only a bargain if you can truly need or can use it.” However, here is the fascinating part of the equation. “Undervalued” tends to be a greater opportunity, especially  for small to mid-sized businesses. Companies that are well run and have adequate capitalization can take advantage of destressed assets. But here is the bigger picture to think about, and it falls under the “Without Warning” umbrella.

If a company is able to purchase undervalued assets and put them to work, how does this change the competitive landscape? Can this become a competitive advantage?

China’s Silent Problem

Thursday, June 11th, 2009

If I were a newspaper boy trying to hawk newspapers on a street corner in New York City, my mantra might be, “Extra. Extra. Read All About It. China’s Exports Off  26.4%.” Yes, that was the news yesterday. China’s exports off 26.4% in May, when compared to a year ago. Now many economists and other smart people will place this under the moniker, “It’s the economy stupid” umbrella. And this might be the case. However, I’m convinced that a bigger problem lies over the horizon, and this problem is “Quality.” This is China’s silent problem. A problem they are avoiding, since much of it lies in the Culturism silo.

Let’s go back a decade or so and why companies started their sourcing frenzy from China in the first place. This excerpt is from Paul Midler’s book, Poorly Made In China.

Concerns about business risk weighed heavily in the decision-making process. What importers needed to know before they moved their business to China was whether the economy was safe. One important contributing factor was a changing perception of China as a low-risk environment.

There were still economies in the world where an importer could wire-transfer funds and find that the recipient and the cash had both disappeared. Importers who came to China were reporting to others that this sort of thing did not happen. Factories delivered the goods, and outright fraud was more rare than in other corners of the world.

Compared with other economies, China came to be seen as a sanctuary. Latin America remained a place where kidnappings by professional criminals was common. In other countries, you could at least count on having your luggage stolen. Vietnam, which was just next door to China—and which had even lower labor costs—was one of those markets where such stories of petty theft were commonplace.

 The common perception on the street at the time was that “Made in China” was due to low manufacturing and labor costs. In reality, “Made in China” was a hybrid of sorts. Low manufacturing and labor costs. And, it was a low risk country from which to conduct business. This “low risk” perception enabled small to mid-size companies to suddenly enter the import - export marketplace with relative ease, and of course low risk.

Today, “Made is China” is still regarded as a place where low manufacturing and labor costs exist. It remains a low risk country from which to transact business and send business executives to. However, it is losing its low risk moniker when it comes to quality. And this is the Silent Problem that is beginning to face importers in the eye. And as the Chinese export market has waned, quality issues are increasing and becoming more visible. From my perspective, here’s why they’re becoming more prevalent. Chinese companies that are dependent on exports are finding it increasingly difficult to maintain financial stability as exports have waned. Therefore, they’ve been forced to cut corners where ever possible, leading to persistant quality problems for many importers. This may be viewed as short term thinking, yet is one where much of the Chinese culture lives.

And this is why China has a Silent Problem of immense proportion. And if it continues, it begins to change everything.

 

What’s Your Humorous GM Story

Wednesday, June 10th, 2009

I grew up in Northern Illinois, and during my youth I had a range of memorable cars. My first memorable car was a 60 something Nash Rambler. It was a 4-door, faded lime green (from being in the sun constantly and never being waxed), 3-speed on the column stick, and seats that laid all the way back into a bed-like formation. It was my first beater car that I shared with my older brother.
My second car was a dark blue, 1967 Tempest. Nothing special. Cloth bench seats. A small V-8 engine. Pretty plain-jane kind of car, but is was fairly good transportation. My funny GM starts here. One winter evening I was participating in a progressive supper with my youth group. It was snowing lightly, so the roads were a bit slick. As we traveled from one country destination to another, I slowed down and stopped at a STOP sign. A friend of mine was following when he hit a slick spot on the road and nudged me from behind. The right rear tail light was busted. But what made this experience memorable was the name change my car incurred that evening. The bump also broke the Tempest nameplate on the trunk, with the “Tem” falling off. The “pest” survived. From that day forward, my car was referred to as “the pest.”

As much as we like to discuss the many failures of GM, many of us also have fond memories. These memories remain vibrant today and shaped our passion for cars. Regardless what happens to GM, this institution was an important part of our culture and our being.

What is your GM story?

GM’s Silent Problem - 30 Years Old & Running

Tuesday, June 9th, 2009

On Jan. 21, 1988, a General Motors executive named Elmer Johnson wrote a brave and prophetic memo. Its main point was contained in this sentence: “We have vastly underestimated how deeply ingrained are the organizational and cultural rigidities that hamper our ability to execute.” from David Brooks in the Quaqmire Ahead at the NYT.

In coming months, a slew of articles, books and case studies will emerge about the ultimate demise of GM and Chysler. These once mighty institutions epitimized US ingenuity and manafucturing capability. They were about design and marketing. They were powerful, and massive institutions. However their fall from greatness is not a lonely chapter. It’s been preceeded by numerous other once mighty instituions. Just look at the original 30 firms that made up the DJIA. How many remain?

Allied Chemical, American Can, American Smelting, American Sugar, American Tobacco B, Atlantic Refining, Bethlehem Steel, Chrysler, General Electric Company, General Motors Corporation, General Railway Signal, Goodrich, International Harvester, International Nickel, Mack Truck, Nash Motors, North American, Paramount Publix, Postum Incorporated, Radio Corporation of America, Sears Roebuck & Company , Standard Oil (N.J.), Texas Company, Texas Gulf Sulphur, Union Carbide, U.S. Steel, Victor Talking Machine, Westinghouse Electric, Woolworth, and Wright Aeronautical.

So it should be of little surprise that GM and Chrysler are underwater today. The primary reason for their failure is spelled out byElmer Johnson’s evaluation. “We have vastly underestimated how deeply ingrained are the organizational and cultural rigidities that hamper our ability to execute.”

For every organization, anything that hampers its ability to execute is huge. It’s like going up to bat knowing the bat you chose is too big, and the likelihood of a strikeout high. As I’ve studied organizations, interacted with leaders and given presentations, I’ve come to realize that silent problems (problems that are avoided, neglected or go unnoticed) are an integral component of how an organization is able to execute. Simply, as the number of silent problems grows inside an organization, the ability of the organization to execute diminishes proportionally. This is why solving silent problems are so important, and integral to the short and long term performance and viability of the organization.

Yes, silent problems were an integral component as to GM & Chrysler’s demise. After all, silent problems eventually become Without Warning Events, which can derail almost any organization for a period of time.

Bottom Line: High performance organizations deal with silent problems when they’re small.

A New Problem Being Silenced

Saturday, June 6th, 2009

The past year has been tough, especially on the banking industry. However in recent months, their balance sheets have stabilized and once again started to report profits. I’ve been leery about this dramatic turn around, and now I’m concerned. The banking industry may be intentionally silencing a problem, which is simply one type of silent problem. Bloomberg reports in Bank Profits From Accounting Rules Masking Looming Loan Losses. It states:

“With our capital and assets, stressed as they have been, we can go back to focusing all our attention on managing our business and restoring value,” Citigroup Inc. Chief Executive Officer Vikram Pandit said after Geithner’s examinations were completed. The revival may be short-lived. Analysts who have examined the quarterly profits and government tests say that accounting rule changes and rosy assumptions are making the institutions look healthier than they are…

Citigroup’s $1.6 billion in first-quarter profit would vanish if accounting were more stringent, says Martin Weiss of Weiss Research Inc. in Jupiter, Florida. “The big banks’ profits were totally bogus,” says Weiss, whose 38-year-old firm rates financial companies. “The new accounting rules, the stress tests: They’re all part of a major effort to put lipstick on a pig.”  Further deterioration of loans will eventually force banks to recognize losses that their bookkeeping lets them ignore for now, says David Sherman, an accounting professor at Northeastern University in Boston…

The financial collapse in 2008 was preceeded by years of silent problems that went unnoticed. Today however, everyone is looking for them with a vengeance. No one wants to be embarrassed again. However, just because these issues are now visible, it doesn’t mean that government and the banking industry won’t work diligently to make them silent again. Will the analysts allow it to happen, or will they be the vigilent watchdog we need?

What do you think?

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