In life, two constants exist - entrances/hello and exits/goodbye. In fact, the hello - goodbye relationship become the bookends of life, our gatherings, our careers, and our conversations. Each is unique. Each serves its role. Each has a specific purpose. But are they truly equal in their intent and impact?
No, I don’t think so.
It’s been my experience that “hello” is given much greater importance and energy than goodbyes. Think about it for a minute. When each of us came into this world, our presence was followed and rejoiced months in advance, just waiting for our birth to occur. And the hoopla that surrounded our entrance also followed us for weeks and months afterwards. The “Hello” was a time to be remembered and coveted.
Now take a moment and think about the “hello” reception we received when we entered a new career, attended a convention, or even started a new conversation. Anticipation, preparation and excitement surrounded the event and our arrival. Hands are extended. Hugs are encouraged. And words are spoken with energy and purpose, “I am so happy to…” Yes, when we say “Hello,” people sit up and take notice. It is powerful and impactful indeed.
At the other end of the “hello,” is the “goodbye.” And as I’ve watched the goodbye phenomenon, I realize that goodbye typically lacks the impact when compared to a passionate “hello.” Why is this? Is one less important than the other? To the contrary, I believe that a great “goodbye” is equally and possibly more important than the “hello” in most conversations and encounters. Yes, we may judge a person in the first 30 seconds; however it’s the “goodbye” that will create memories and lasting goodwill. Yes, it’s the “hello” that we prepare for, however it’s the goodbye that we’ll by remembered by.
What is the inspiration for this concept?
This past week, a friend lost her yearlong battle with cancer. She was valiant and positive in her effort, although she knew the disease would eventually be fatal. Although I will remember her life, it was her “power goodbye” that will be with me the rest of my life, because her last day on earth was special. It was a beautiful evening when a hundred or so friends and neighbors dropped by her house and hung out in her backyard to celebrate her life and give her strength for the journey beyond. It was a special evening. And then mere 5-hours later, she passed away. Yes, that was a powerful goodbye.
What I learned that evening was simple, yet profound. It was a lesson that was so obvious, it was silent, but no more. From this day forward, my goal is to end every exit with a “power goodbye.”
How do I suggest doing this? Here is a starter list to begin your journey.
- Be prepared to deliver a power goodbye in advance to have maximum impact
- Personalize the message
- Share a few final/closing thoughts
- Make it sincere & authentic
- Restate next actions (if applicable)
Saying goodbye and the impact it has is often underappreciated and lacks impact. I encourage you to think of ways you can maximize the power of a great goodbye, and then implement it. I encourage you to create a “Power Goodbye” for every goodbye that’s important (which is most of them). You’ll be amazed what it can do for you, your relationships and your status.
Go ahead; give the “Power Goodbye” a try. You’ll be glad you did.
Rodney, this is such an important point. The last thing people will remember of you is the last contact they had in the meeting — the goodbye!
- Anita
Anita, thanks for the comment. It’s an idea that is so stupidly simple, I’m surprised it is so often overlooked.
Hi Rodney,
Thank you for sharing this simple, yet orginal idea. I now realize that I have felt deflated with some goodbyes. And this also makes me think about what role I play in the goodbyes and whether I should have or could have changed things.
Thanks for this post and this thought. You’re right…we do give so much more attention to hellos than goodbyes. As a sales trainer, I can’t help but think how this all applies to selling on a day-to-day basis.
Skip Anderson
Yes, it’s a funny feeling realizing how I could have made it more impactful. I find the idea of a power goodbye as a kind of paradigm shift in our thinking and our behavior.
Thanks for your comment.
Skip, yes this totally applies to the sales process. Not only does it potentially set one up for an add-on appointment, it also provides the buyer the reassurance that they have made a wise decision in inviting you to the table.
Thanks for the comment.