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Posts Tagged ‘safety’

23 M.P.H. Is Plenty

Sunday, February 20th, 2011

Recently. I travelled up to Bayfield, WI to go dogsledding at Wolfsong Adventures. It’s an activity that you might want to consider adding to your bucketlist. Think of it. Cold air. Beautiful northshore scenery. Dogs that love to work for you and with you to their hearts delight. Magic! However, the inspiration for this post did not come while dogsledding, but rather following it. My friend happened to take me past the Wild Rice Restaurant in Bayfield, known for their fine cuisine and elegant dining. And along the road I came across this sign.

0281I thought this sign was unique and I sent a copy to Dan Pink, which is posted under the title Emotionallly intelligent signage in Green Bay Packer country. However as I thought about it more, I pondered the wisdom of this signage inside many organizations.

Most companies are designed to go fast, just like selecting a team of dogs for dogsledding. It is speed, endurance and maybe a bit of luck that wins the race. But the question is, “When is 23 M.P.H. Plenty? I believe this is a relevant question for most business leaders to ask. Here are a few of the reasons why this might be relevant.

Safety: Speed limits are put in place to ensure the safety of those traveling the road. When speed limits are exceeded, the potential for harm increases exponentially, which incidentally can also occur inside organizations. Remember speed limits minimize risk and at times, slowing down is required.

Observation: At times one needs to slow down to smell the roses, i.e. to observe the landscape. Keen observation can be linked to innovation and numerous activities essential to designing the lean organization. There is no doubt that as speed increases, our ability to observe is diminished.

Focus: As speed increases, one’s focus must increase accordingly. At times this is the right answer, at other times, it can spell disaster. For instance, Management By Walking Around doesn’t occur by going 100 M.P.H., but rather MBWA at 23M.P.H. is plenty.

Creativity: Creativity can occur anywhere and at any speed. However I can bet that when an idea is spawned, the nurturing and developmental part of the idea will force you to slow down. This is why companies like 3M and Google grant play time into their employees work schedule. Yes, too much speed can kill a good idea.

What other aspects of 23 mph is plenty resonate with you?

Safety, Quality & Transparency

Tuesday, February 23rd, 2010

Mr. Akio Toyoda, President of the Toyota Motor Company has been embroiled in controversy and fingerpointing for several months now. Today he sits in front of a U.S. Congressional hearing to defend his company and protect its future. As a prelim to this event, Mr. Toyoda had an Op-Ed piece published in the Wall Street Journal yesterday, titled Back to Basics for Toyota - it’s worth reading. If you’ve read my blog before and its numerous articles, its worth delving into Mr. Toyota’s position.

Mr. Toyoda’s Op-Ed piece is telling, because it gives us a peek into what he is thinking, and how Toyota will attempt to reinvent itself going forward. Therefore, I went through the article and did a simple word count for the words Safety, Quality and Transparency. This is what I found.

Safety: 10 times
Quality: 6 times
Transparency: 2 times

From this, it’s apparent that Safety is what is on the mind of Toyota’s customers and repairing the safety issue is “Job 1.” And the way to solving the safety issue (rebuilding trust) is through quality, which has historically been a core strength of Toyota. However the means to addressing the safety issue is by creating a culture of transparency. This is the feedback loop that enables Toyota’s engineers to design safer systems. Yet transparency is only listed twice. They are:

1st mention - 2nd paragraph: The first step is taking care of vehicles on the road today. But it also means making even safer vehicles in the future—and being more open and transparent about any safety issues that arise.

2nd mention - next to last paragraph: In short, I pledge that Toyota will set a new standard for transparency and speed of response on safety issues. 

This Op-Ed piece focuses on safety and quality, and only touches on the issue of transparency. Yet as recent reports have implicated, its the transparency issue that is at the heart of the Toyota Safety and Quality problem. And the lack of transparency is directly tied to the Japanese culture, which it doesn’t address. How will Mr. Toyoda create a culture of transparency? What does this mean? What systems will be put in place? Without a culture of transparency, it suggests that Toyota is ripe for silent problems (problems that are being avoided, neglected, go about unnoticed or are being intentionally silenced) into the future.

Bottom Line: Toyota needs to implement processes and procedures to deal with the silent problems inside the Toyota organization. It’s interesting, they have the system in place in their manufacturing plants today, and is core to their historical strength in quality and safety. Now they need to implement a similar process inside the management and leadership ranks at Toyota. And as I noted in my book, silent problems can be the most destructive problems of all. 

What do you think? Can Akio Toyoda do better?

 

We’re Listening Now

Tuesday, February 9th, 2010

Are we simply hypersensative about everything and anything Toyota today? We’re we highly insensitive to anything Toyota (at least regarding quality) two months ago? I believe both to be true, and both are working in concert with each other, which implies quality issues that were being avoided or neglected (Silent Problems) are going to be front page news for the foreseeable future. And more importantly, any complaints regarding safety will receive ”Urgent” priority. For instance, a report over at Bloomberg,

Toyota Motor Corp.’s Corolla, the world’s best-selling car, is being reviewed by the U.S. after driver complaints about steering, according to a government spokeswoman.

The National Highway Traffic Safety Administration has recorded more than 80 complaints about Corolla steering for 2009 and 2010 models, according to the agency’s online database.

“We are reviewing steering complaints with the Corolla,” Karen Aldana, a spokeswoman for the agency, said in an e-mail. NHTSA wants “to determine if a safety defect investigation is warranted, as is standard procedure with all complaints.”

In essence, the silence barrier has been broken. And once the barrier is broken, the floodgates will open. This is exactly the state of being Toyota is living in, which goes back to the Can You Trust Toyota  issue I wrote about earlier this week. The safety regulators don’t trust Toyota. The press doesn’t trust Toyota. And most importantly, the consumer is learning to distrust Toyota. Such are the dynamics of Silent Problems when they finally surface, and most analysts are simply underestimating the dynamics at play here. One would think that things couldn’t get much worse, yet this is what’s happening, which I’ve been stating for well over a week.

Bottom Line: Toyota is quickly becoming a textbook case around how silent problems begin, evolve and eventually explode. How silent problems are dealt with is of critical importance to every organization and is addressed in the book Without Warning.

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Without Warning - Rondey Johnson

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