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Posts Tagged ‘sony’

Silent Problems & Brand Valuations

Wednesday, July 21st, 2010

Market valuations and silent problems - are they correlated to each other?

24/7 Wall Street recently looked at the 10 Biggest Brand Disasters of 2010. Guess what? There is a close correlation to the exposure of silent problems and the loss of brand valuations. On the list:

1. BP: Need I say more.
2. Dell: This company has exposed numerous silent problems in recent years.
4. Sony: I’ve written about Sony and its silent problems numerous times.
5. Goldman Sachs: What can I say other than they’ve created a culture where silent problems are endemic to the organization.
8. Johnson & Johnson: J&J use to be squeeky clean when it came to their brand, now silent problems are eroding it.
10. Toyota: Toyota’s culture of silencing their problems was exposed in a big way in 2010.

The other companies on the list R.I.M. (Blackberry), Adobe, Nokia and Google. Interestingly, each of these are in the fast moving technology arena where a “what’s hot” and “what’s not” mentality can reside. Yet the 6-companies on the above list have direct ties to silent problems. Makes one wonder when the marketplace will finally look at exposure to silent problems in stock valuations.

Adobe:

Sony on the Offense?

Sunday, January 10th, 2010

I’ve been a critic of Sony for quite a while. They’ve lost more races in attempting to remain a technology leader than they’ve won in recent years. Companies like Apple, Google and Samsung are a few of the companies that are transforming the technology-consumer experience. And in this race, Sony has mostly been mostly a follower, not a leader.

Today, an interesting interview by Charlie Rose with Chairman and CEO of Sony, Sir Howard Stringer was posted over Business Week, titled, Sir Howard Stringer, Why Sony is about  to snap back. The interview focuses on the emerging and dominant 3D technology assets Sony has develped and is now beginning to leverage into the broader marketplace. Stringer states:

This year we’re going to swamp the marketplace with innovation and new products, and we’re going to particularly focus on 3D because we have so many assets compared with anybody else—from cameras to projectors to 3D video games to TVs to Blu-ray—everything can be 3D with us. Size finally matters again, so that is an advantage we intend to demonstrate at CES.

The question before the marketplace is simple. Is 3D a really big idea with the potential for a really big footprint? If the answer is yes, then Sony will become a gamechanger. The potential to extend the 3D footprint is huge. It has the potential of being a disruptive technology. However, is the marketplace truly ready for 3D? An interesting perspective over at Endless Innovation ponders if 3D a big deal or not. Dominic Basulto states:

On the surface, it would appear that “3D TV” is poised to become the first breakout innovation hit of 2010. Dig a little deeper, though, and it’s not clear how innovative 3D technology really is. It could turn out to be a “Red Sox” technology - a technology destined to tantalize its fans for decades at a time without achieving its true potential.

Makes one ponder the ultimate impact and fate of 3D, and only time will tell.

Bottom Line: Sony is in a pivotal position. If they’re able to leverage their 3D technology assets, it changes everything. Sony is someone to watch again - maybe.

Wasting Away in Sonyville - Part 2

Tuesday, November 24th, 2009

Yesterday, I viewed Sony as a brand name that was worth the price. Today, I wonder if Sony is wasting away in a place called Sonyville, a small imaginary island in the South Pacific. It’s a land filled of yesterday’s achievements and devoid of today’s reality. It’s a land with tall buildings, smart people and smart titles. It’s a land that took decades to build and just maybe, it’s a land with many similarities to GMville.

I’ve written about GM many times and it was and is a corporation filled with silent problems. Today, I’m inclined to believe that Sony  could follow suit. In the past year, i found their customer service to be terrible. Their products are nothing special. And companies like Apple are gaining market share. 

Could it be that Sony is wasting away in Sonyville, and silent problems are at the center of their universe?

I wrote these words back on July 8th - some four months ago. This is what Reuters wrote about Sony and their dismal outlook last week.

“What we’re seeing is a weakening of Sony’s brand power. That’s especially clear in North America where its market share has fallen sharply. The situation is so bad it almost makes me want to cover my eyes,” said Chibagin Asset Management’s advisor Fujio Ando.

“They no longer have products that are unique and can control the market,” he said.

If that isn’t a wake up call, it should be. Because today, Sony is a company with grand ideas of how the world is and how it should be. If the world aligned with that vision, Sony would be the No 1 electronics company in the world. Instead, the world has changed, and Sony is growing increasingly irrelevant. They’re an organization filled with Silent Problems as I’ve detailed in my book, Without Warning. Over the years their products have become commoditized, yet have retained the overhead of an innovation company. Rather than being a step ahead of their competition, they’re now a step behind .

Yes, Sony certainly appears to be wasting away in Sonyville.

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